Backbuild Overview

Backbuild is a flexible SaaS building platform. Build any product (project management, CRM, ticketing, workflows, AI document store) and launch it as a fully multi-tenant SaaS in hours, not months.

Free, Lite, and Pro

Everything lives under one Backbuild product. This platform section documents the build-and-ship platform: the Pro capabilities for designing, packaging, and launching your own product.

Free includes the full workspace app suite: Email at your own domain, Calendar, Contacts, Files, Docs, Sheets, Slides, Photos, and Studio, plus the zero-knowledge post-quantum password and secrets manager, post-quantum remote desktop, single sign-on with a tamper-evident audit log, the AI assistant with automations, API and integrations, a help desk (20 tickets per month), and containers, remote hosts, and virtual workers running on usage credits. It also includes 1 GB of file storage, 25 MB of database storage, and up to 500 outbound emails per month.

Lite adds the tools to get paid and grow: Stripe integration, unlimited invoicing and support tickets, unlimited mailing-list sends, marketing analytics, and cloud video rendering.

Backbuild Pro adds the build-and-ship platform: the SaaS Builder, custom entity types / entities / views / automations / custom tools, custom AI skills and the AI test center, project templates, the Theme builder with white-label branding, multi-tenant support, release management and staged rollouts, publishing to the app stores and the Backbuild marketplace, and multi-environment management (dev, staging, preprod, and prod).

See the pricing page for current plans. Pages in this section that cover Pro-only capabilities are marked with a Pro tag.

How Backbuild Is Organized

Before the feature tour, the mental model, because the vocabulary trips people up in every tool. Backbuild uses one word for your company: organization. It is the top-level container and the tenant boundary; it owns your members, your projects, your billing, and your security policy. There is no separate “workspace” or “team” billing entity.

  • Your account is your personal sign-in. It can belong to many organizations, with a different role in each.
  • An organization is your company on the platform. Signing up creates one for you automatically, on the Free plan, with no card. See Organizations & Teams.
  • Projects are the workspaces inside an organization where work happens, and the boundary you use to decide who sees what. See Projects.
  • Your work (entities, documents, tasks, files, conversations) lives inside projects.

Access to all of it is governed by roles and permissions scoped to a single organization, and every organization’s data is isolated from every other on the platform. That is the whole shape: account, organization, project, work.

What You Can Build

Backbuild is not a template or a narrow vertical tool. It provides the infrastructure primitives that every SaaS product needs, so you focus on your domain logic instead of rebuilding authentication, billing, and multi-tenancy from scratch.

  • Project management: tasks, timelines, status tracking, team assignments
  • CRM: contacts, deals, pipelines, activity logs
  • Ticketing systems: support queues, SLA tracking, escalation workflows
  • Workflow automation: multi-step processes, approvals, notifications
  • AI document stores: upload, analyze, search, and chat with documents
  • Custom SaaS products: any domain, any data model, any workflow

Key Differentiator

Most SaaS builders give you a drag-and-drop UI and a single-tenant database. Backbuild gives you a real distributed backend with proper multi-tenancy, organization-scoped RBAC, enforced per-organization data isolation, and Stripe billing. It is the same architecture you would build yourself, but ready to launch on day one.

Every feature is gated by a dynamic feature flag system, so you can define pricing tiers that unlock capabilities progressively. Your free tier gets basic entities and projects. Your enterprise tier gets AI, SSO, SCIM, and custom integrations. You control the matrix.

Architecture

Backbuild runs on enterprise-grade, globally distributed infrastructure designed for low latency, high availability, and horizontal scalability. The platform delivers fast API responses worldwide, strong data consistency, durable storage for documents and assets, and globally replicated configuration and session state.

Platform Capabilities

The platform provides a comprehensive set of building blocks, each covered in detail in the pages that follow.

Organizations & Teams Per-tenant isolation, org profile and web address, security policies, seats and plans. Members, Invitations & Offboarding Invite safely, suspend and remove with immediate session revocation, admin resets, offboarding runbook. Roles, Groups & Permissions Plain-language role capabilities, the hierarchy rule, custom roles, groups, and departments. Projects Workspaces for entities, files, tasks, and workflows, with visibility and membership control. Entities & Files Flexible data objects, custom types, file uploads, relationships, and views. AI Assistant & Search Real-time AI chat, semantic vector search, custom skills, and model configuration. SaaS Builder Package your product, set pricing tiers, connect Stripe, manage tenants, and launch. Feature Flags 30+ system flags with plan entitlements and tenant overrides, evaluated in real time. MCP & Agent Integration JSON-RPC MCP server, tool registry, agent task harness, and CLI agent orchestration. Virtual Workers Autonomous AI workers that operate a real desktop, browser, and terminal on an isolated container, under a governed vault, per-organization roles, and a tamper-evident audit trail, metered on usage credits. Password & Secrets Vault A zero-knowledge, post-quantum password and secrets manager: vaults with role-based sharing, a full set of item types, TOTP, a generator, breach checks, import from other managers, an infrastructure-secrets CLI, and an AI model that never sees a plaintext secret. Security & Compliance Authentication and SSO/SCIM, MFA, least-privilege roles, per-organization data isolation, tamper-evident audit logging, the zero-knowledge post-quantum secrets vault, encryption, and compliance. Workflows & Automation Multi-step workflows, state machines, automation rules, scheduling, and campaigns. Themes & Customization Visual theme editor, per-tenant branding, theme inheritance, and white-label support. Sandbox Execution Isolated code execution environments for AI agents, testing, and development. Release Management Versioned snapshots, environment promotion, approval gates, compliance checks, and rollback. Binary Distribution & Data Residency Publish signed desktop and CLI binaries: staged publishing, a signing-key chain, channels, staged rollout, yank, and US or EU residency. Real-time Collaboration Real-time collaborative document editing, entity versioning, offline sync, and conflict resolution. Backbuild Mail Email at your own domain with guided DNS setup, real-time sync, folders and labels, filters, and full-text search. Backbuild Calendar A full calendar and scheduling app: recurring events, guests and replies, sharing, find-a-time, time zones, and two-way sync with Google, Microsoft 365, and CalDAV. Backbuild Finances Real double-entry accounting: a general ledger, invoicing, bills and expenses, bank reconciliation, financial statements, payroll recording, and 1099 contractors, with roles, audit logging, and AI that drafts entries but never posts on its own. Training Courses A learning system in the workspace: build courses from chapters, lessons, and steps, add quizzes and exams, enroll and assign learners, track completions, issue and verify certificates, mark training required, and publish courses to the marketplace.

API-First Design

Every platform capability is exposed through a REST API. The same endpoints that power the web application are available for programmatic access, CLI tooling, and agent integration. See the API Reference for complete endpoint documentation. 

# Base URL
https://api.backbuild.ai/v1

# Example: list your organizations
curl -H "Authorization: Bearer $TOKEN" \
  https://api.backbuild.ai/v1/organizations

Next Steps