Solopreneurs: Landlords and rental property owners

Which repair request is still open after all the calls and texts?

Tenant emails become tickets you follow to resolved, a support worker drafts the replies, and Finances splits every bill by property.

You
  • Jules Ortega

Virtual Workers

  1. You hand the work to Jules Ortega.
  2. Jules Ortega works in Tickets, Mail to tickets, Workflows, Console, Classes and Bills.
  3. Jules Ortega brings the result back from Tickets.
  4. Jules Ortega reports back to you.
  • Virtual Workers
  • Or do it yourself

On the web and the desktop app, with Miles on your phone.

Backbuild Miles logs your drives to every unit.

01The problem

I lose track of which repair request is still open after all the calls and texts.

How Backbuild solves it

One address for repairs, and every request on one list.

Give tenants your support address. Each email becomes a ticket with the whole conversation, and one screen shows what is still open.

Leak reported, leak tracked.

You close it when it is fixed.

  1. A tenant emails about a leak.
  2. It lands on your open list.
  3. Your tenant worker drafts a reply.
  4. You close it when it is fixed.

The outcome

Every open request in one place.

What each tenant reported, when, and what you said back.

02The problem

Tenant messages and repair scheduling compete with my full-time job.

How Backbuild solves it

A support worker answers tenants while you work.

Your support worker reads each tenant email and drafts the reply during your workday. You approve it on a break, and booking the repair stays with you.

The outcome

Your day job stays your day job.

Replies are ready when you have a minute.

The help desk, with a Virtual Worker named for each step a customer request goes through.

03The problem

At tax time, you end up guessing which property a receipt or charge belonged to.

How Backbuild solves it

File every bill under its property.

Give each property its own class in Backbuild Finances. Bills and rent receipts carry it, so the profit and loss splits by property.

Every charge, filed to its house.

You read the numbers property by property.

  1. A plumber's bill arrives by email.
  2. Your bookkeeper worker files it under the property.
  3. You read the property's profit and loss.

The outcome

Tax time without the guessing.

Each property has its own profit and loss.

04The problem

Nobody can rebuild a mileage log in April.

How Backbuild solves it

Your drives log themselves.

Backbuild Miles records each drive on your phone and sorts business from personal, so the runs to your rentals add up while you drive.

A year of drives, logged as they happen.

You drive and export the log.

  1. You drive to the rental.
  2. Your bookkeeper worker posts the trip to your books.
  3. You export the year's log in April.

The outcome

A mileage log that is ready in April.

Export the log with your business miles and the deduction worked out.

05The problem

More tenants pay late, or not at all.

How Backbuild solves it

Rent that is easy to pay and hard to forget.

Bill rent as a recurring invoice, and add a link to pay online. Overdue rent gets a reminder on your schedule, so you skip the awkward call.

Rent day, handled.

  1. The rent invoice goes out on the first.
  2. A reminder follows if rent is late.
  3. The tenant pays from the link.

The outcome

Fewer late rent calls.

Finances shows which tenant is behind and by how long.

Questions

What people ask first

How do tenants send maintenance requests?

By email to your support address. Each message becomes a ticket in your help desk with the full conversation. Texts and phone calls are not turned into tickets.

Put a Virtual Worker on your queue.

Join the design partner program and shape Backbuild with us, or create an account and hire your first worker today.