Industry: Manufacturing

Keep experienced operators' knowledge within reach.

Turn the steps your experts supply into narrated training videos in Backbuild Studio, with your supervisor checking the draft.

You
  • Nova Reyes
  • Sam Okafor
  • Kit Alvarez
  • Ines Duarte

Nova Reyes

  1. You hand Nova a customer's setup question.
  2. Nova asks your team, records a how-to video, drafts slides and a guide, and opens a ticket.
  3. Nova gets the answer from your teammate in Chat.
  4. Nova sends you the answer and posts it on the ticket with the video, slides and guide.

Sam Okafor

  1. Sam spots an email from a new lead the moment it arrives.
  2. Sam saves the lead to Contacts and books the first call on your calendar.

Kit Alvarez

  1. You ask Kit to fix the checkout on your online store.
  2. Kit runs your store's checkout tests in a terminal.
  3. Kit finds the fault; testing the fix needs your payment provider sign-in.
  4. Kit asks Secrets for that sign-in.
  5. No one sends a password: Kit gets the sign-in straight from Secrets.
  6. Kit fixes the fault and runs the checkout tests again.
  7. Kit sees every checkout test pass.
  8. Kit saves the test report to Files and checks the tests off your list in Sheets.
  9. Kit gets a link to the saved report.
  10. Kit sees two items left on the list: the live store and your shipping app.
  11. Kit opens your live store in a browser and places a test order.
  12. Kit watches the test order go through.
  13. Kit saves screenshots of the order to Files and checks off the live store in Sheets.
  14. Kit gets links to the screenshots.
  15. Kit sees one item left on the list: your shipping app.
  16. Kit opens your shipping app on a desktop.
  17. The shipping app asks Kit to sign in.
  18. Kit asks Secrets for the shipping app sign-in.
  19. Kit gets it the same safe way, with no password sent.
  20. Kit signs in to the shipping app.
  21. Kit finds the test order waiting, ready to ship.
  22. Kit writes up the fix, with the report and screenshots, and saves it to Files.
  23. Kit gets one link to the whole write-up.
  24. Your checkout works again, and Kit sends you the write-up.

Ines Duarte

  1. Ines collects every receipt that lands in your email.
  2. Ines gathers your business drives from Miles.
  3. Your books stay current: Ines records them as expenses for you to confirm.
  • Virtual Workers
  • Or do it yourself

On the web and the desktop app, with Miles on your phone.

Give the next operator material to revisit alongside practical training.

01Start here

Experienced operators knowledge is not captured for new staff.

How Backbuild solves it

Make reusable training material from your experts' notes.

Supply the approved procedure and visuals. A Virtual Worker prepares a narrated Studio draft for your experienced operator to check.

Turn an expert's explanation into reusable material.

Your experienced operator supplies the method. You check the video before anyone relies on it.

  1. You supply the approved procedure, script and visuals.
  2. Your worker assembles and renders a narrated training draft.
  3. You check the steps and approve the training material.

The outcome

A reviewed video the next operator can revisit.

Keep the explanation available after the training session. Your experts still teach the job and check that each person can perform it safely.

Questions

What people ask first

Can a video replace practical training?

Use the video alongside supervised practice. Your qualified staff still assess competence and decide when someone can work safely.

Where does the job knowledge come from?

Your experienced staff supply the procedure and explain the uncommon situations. The worker prepares material from what you provide.

How is a draft rendered?

Your agent renders the Studio production for review. The editor's render button is not available yet.

Put a Virtual Worker on your queue.

Join the design partner program and shape Backbuild with us, or create an account and hire your first worker today.