Industry: Retail and e-commerce

Help desk software charges per agent and keeps pushing you up a plan.

One help desk for every customer email, with a Virtual Worker drafting each reply for you to send.

You
  • Maya Lin

Virtual Workers

  1. You hand the work to Maya Lin.
  2. Maya Lin works in Tickets, Mail to tickets, Targets, Tool Builder, Campaigns and Publishing.
  3. Maya Lin brings the result back from Tickets.
  4. Maya Lin reports back to you.
  • Virtual Workers
  • Or do it yourself

On the web and the desktop app, with Miles on your phone.

For online stores, shops and the people who answer their customers.

01Start here

Help desk software charges per agent and keeps pushing you to a pricier plan.

How Backbuild solves it

One help desk, every request in it.

Customer emails become requests your team and your support worker share, with no fee for each ticket.

Every question in one place.

Your support worker drafts the reply. You send it.

  1. A customer emails about an order.
  2. Your support worker drafts the answer.
  3. You send it.
  4. The customer gets a clear answer.

The outcome

Every request lands with a worker.

The help desk, with a Virtual Worker named for each step a customer request goes through.

02The problem

You answer 20 to 30 support emails a day yourself, and it is wearing you down.

How Backbuild solves it

A support worker takes the first draft.

Every reply is drafted before you open the request, so your day goes to the questions that need you.

Your inbox, drafted before breakfast.

Your worker drafts every reply overnight. You read and send them in minutes.

  1. Customers write in overnight.
  2. Your worker drafts every reply.
  3. The worker flags the few that need you.
  4. You read and send them in minutes.

The outcome

You decide what your worker sends.

Every action waits for your review.

A Virtual Worker’s permissions, with every action set to wait for a person’s review.

03The problem

Hours go to answering the same customer questions.

How Backbuild solves it

Your worker handles the repeats.

Shipping times, returns and sizing: your support worker drafts the answer from your store and your past replies.

Where is my order? Answered.

Your worker checks the order in your store and drafts the answer. You send it.

  1. A customer asks where the order is.
  2. Your worker checks the order in your store.
  3. The worker drafts the answer with the tracking number.
  4. You send it.

The outcome

A support worker on your team.

Hire it with a name and a job title, like anyone else.

Four Virtual Workers on a team roster, each with a name and a job title.

04The problem

You pay for every ticket, spam and repeat contacts included.

How Backbuild solves it

Unlimited tickets on paid plans.

Spam and repeat contacts never add to the bill, however busy the week.

A busy week costs the same.

Your worker clears the spam and answers each repeat with a single reply.

  1. Spam lands in the queue.
  2. Your worker closes it.
  3. A customer writes twice.
  4. The worker drafts one reply for both.

The outcome

One queue, whatever the volume.

The help desk, with a Virtual Worker named for each step a customer request goes through.

Grow from there

Add the rest of Backbuild as you grow.

  1. Tickets

    A help desk with a support worker drafting the replies.

  2. Campaigns

    Campaigns your workers run when you want more customers.

  3. AI keys

    Your own AI keys behind every draft.

05The problem

Finding new customers keeps getting harder.

How Backbuild solves it

Campaigns your workers run.

Set the goal. Your workers plan the posts, make them in Studio and report what each one brought in.

Get found without a marketing team.

You set the goal and approve every post. Your worker does the rest.

  1. You set the goal.
  2. Your worker plans the campaign.
  3. The worker makes the posts and a short video in Studio.
  4. You approve every post.
  5. The worker posts them on each channel.
  6. The worker reports what each one brought in.

The outcome

Every post approved by you before it goes out.

Put a Virtual Worker on your queue.

Join the design partner program and shape Backbuild with us, or create an account and hire your first worker today.