Industry: Real estate and rentals

Requests come by text, call and email, and nothing is on record when a tenant disputes it.

One address for every tenant request, with a Virtual Worker acknowledging each one and keeping the whole record.

You
  • Dana Cruz

Virtual Workers

  1. You hand the work to Dana Cruz.
  2. Dana Cruz works in Mail to tickets, Workflows, Tickets and Bill capture.
  3. Dana Cruz brings the result back from Mail to tickets.
  4. Dana Cruz reports back to you.
  • Virtual Workers
  • Or do it yourself

On the web and the desktop app, with Miles on your phone.

For landlords, property managers and rental businesses.

01Start here

Requests come by text, call and email, so nothing is on record when a tenant disputes it.

How Backbuild solves it

Every request on record.

Tenants email one address, and each request becomes a record with its whole conversation and history.

Nothing lost, nothing disputed.

Every request lands in one place with its whole history. You approve each reply.

  1. A tenant emails about a leak.
  2. Your worker puts it on record.
  3. The worker drafts the reply.
  4. You approve it.

The outcome

Every request lands with a worker.

The help desk, with a Virtual Worker named for each step a customer request goes through.

02The problem

Requests arrive with no photos or details, so you drive out blind or go back and forth three times.

How Backbuild solves it

The details before the visit.

A support worker asks the tenant for the photos and details a request is missing, before anyone drives out.

No more driving out blind.

Your worker asks the tenant for the missing photo and details. You plan the visit.

  1. A tenant sends a request with no photo.
  2. Your worker asks for the photo and details.
  3. The tenant sends them.
  4. You plan the visit.

The outcome

Requests with what you need to fix them.

Grow from there

Add the rest of Backbuild as you grow.

  1. Tickets

    One email address for every tenant request.

  2. Bills

    Expenses and receipts kept with your books.

  3. Worker inbox

    A worker with its own inbox and calendar for the follow-up.

  4. Booking

    Booking pages for viewings and repair visits.

  5. Miles

    Every drive to your properties logged on its own.

03The problem

Vendor invoices arrive by email, by text and on paper.

How Backbuild solves it

Every bill read into one place.

Bills sent by email, uploaded or photographed are read into drafts for your review. A bill sent by text still needs a forward.

One place for every bill.

You photograph the paper ones. Your worker reads each bill into a draft, and you approve it.

  1. You photograph a paper invoice.
  2. Your worker reads it into a draft.
  3. You approve the draft.

The outcome

Every vendor bill waiting in one list.

Put a Virtual Worker on your queue.

Join the design partner program and shape Backbuild with us, or create an account and hire your first worker today.