Small business: Rental property businesses

Tenant requests arrive everywhere, and none of it is on record.

Every emailed request becomes a ticket on record, a support worker acknowledges tenants and drafts replies, and your team sees what is still open.

You
  • Sol Brennan

Virtual Workers

  1. You hand the work to Sol Brennan.
  2. Sol Brennan works in Tickets, Mail to tickets, Workflows, Targets, Bill capture and Bill approvals.
  3. Sol Brennan brings the result back from Tickets.
  4. Sol Brennan reports back to you.
  • Virtual Workers
  • Or do it yourself

On the web and the desktop app, with Miles on your phone.

Rent invoices with online payment and reminders come in the same workspace.

01The problem

Requests come by text, call and email, so there is no record when a tenant disputes it.

How Backbuild solves it

Put every tenant request on the record.

Tenants write to one address. Each message becomes a ticket with its whole history, ready when a dispute comes up.

Every message, on the record.

Your maintenance worker drafts. You send.

  1. A tenant writes in about parking.
  2. It joins the tenant's history as a ticket.
  3. Your maintenance worker drafts the answer.
  4. You send it.

The outcome

Disputes end with a timeline, not a memory.

Every message, reply and date is kept on the ticket.

02The problem

A 30-minute repair turns into hours of scheduling, follow-up and invoices.

How Backbuild solves it

Hand off the back and forth.

A support worker keeps the tenant posted and follows up. The contractor's invoice is read in and waits for your approval, so you only book the visit.

Repairs without the back and forth.

You approve the bill.

  1. Your maintenance worker keeps the tenant posted.
  2. A contractor emails the invoice.
  3. It is read into a draft bill.
  4. You approve the bill.

The outcome

Most of the follow-up is off your plate.

You book the contractor and approve the invoice. The updates and the record are handled.

03The problem

Open requests fall through the cracks once you pass a few units.

How Backbuild solves it

Nothing open goes unseen.

Every request sits in one queue with its status and how long it has waited. Response targets flag anything about to slip.

The outcome

More units, no dropped requests.

The console shows where work stalls, by status and over time.

The help desk, with a Virtual Worker named for each step a customer request goes through.

04The problem

Tenants escalate when nobody acknowledges them, not because the repair takes time.

How Backbuild solves it

Every tenant hears back within minutes.

A support worker sends the acknowledgment at any hour once you allow it, and response targets show who is still waiting.

Heard at night, handled by morning.

You assign the repair when your day starts.

  1. A tenant reports no heat late at night.
  2. Your maintenance worker acknowledges it right away.
  3. The response clock starts on the ticket.
  4. You assign the repair in the morning.

The outcome

Tenants feel heard before the repair starts.

Fewer escalations, and calmer tenants.

05The problem

Late and unpaid rent is on the rise.

How Backbuild solves it

Rent invoices that follow up for you.

Bill rent as recurring invoices and add a link to pay online. Late ones get reminders on your schedule, and the aging view shows who is behind.

Rent day without the phone calls.

You check the balances.

  1. Rent invoices go out on the first.
  2. Most tenants pay from the link.
  3. Late ones get a reminder.
  4. You check who is still behind.

The outcome

Less time chasing rent.

You see every unit's balance at a glance.

Put a Virtual Worker on your queue.

Join the design partner program and shape Backbuild with us, or create an account and hire your first worker today.