Read Your Credit Balance and Usage

Use Billing & Usage to answer three questions: how many credits remain, which categories used credits during a period, and which credit movements appear in your history. This guide walks through a routine you can repeat when planning work or investigating an unexpected balance.

Start with the right organization

Select the organization you want to check, then open Billing & Usage. Its address ends in /billing. Check the selected organization before comparing figures with a purchase or another teammate's report. Ask your organization's administrator for billing access if a billing section reports that you do not have permission. Organization roles and permissions explains how access is managed.

Check what is available now

In Credits & storage, read Credits remaining. This is the balance view. The card also shows Running low or Out of credits when applicable. The file and database storage meters describe storage separately; their amounts are not credit balances. See Storage for those meters.

Buy usage credits opens Personal Organizations, where you can review the available credit packages. Follow Universal Usage Credits for purchase guidance and consult current package prices. Check the payment result and the selected organization when investigating a purchase that you expected to change the balance.

Billing and Usage with numbered outlines around Credits and storage and Billable usage. The example organization has a zero balance, an Out of credits label and no billable usage in the selected period.
Read available credits and storage in (1), then usage for the selected period in (2). Open the image to inspect it at full size.

Find what used credits

  1. Locate Billable usage.
  2. Open Time window. Choose Last 24 hours, Last 7 days, Last 30 days, Last 90 days, or All time.
  3. Read Total, then compare the credit amount and event count for each category shown.
  4. Keep the same organization and time window when comparing readings with a teammate.

The time window changes the usage breakdown. It does not change Credits remaining or filter Credit history. An event count tells you how many recorded events contributed to a category, not how many credits each event cost. No billable usage in this period. is an empty result for that window, not a statement that the organization has no credits.

The Time window menu open on the Billable usage card, with a numbered outline identifying the selector.
Choose the period for the usage breakdown. The selector does not change your current balance.

Investigate a credit movement

Scroll to Credit history. Each row shows a date, description, signed credit amount and the balance recorded after that movement. A plus amount adds credits; a minus amount removes them. The newest movements appear first.

  1. Read the description beside the amount you want to investigate.
  2. Use Activity type to narrow the history to one kind of movement, or select All activity to restore the full list.
  3. Choose Load more when it appears to read older entries.
  4. Compare the movement's date and description with your payment or usage records. Keep the surrounding rows when reporting a discrepancy.

Usage and balance answer different questions. A usage total covers its selected period; the balance reflects credit movements such as additions and deductions. A filtered activity list shows only that type of movement. Do not subtract a usage-window total from a purchase amount and assume the result must equal the current balance without checking the relevant history.

Credit history identified by a numbered outline, with the Activity type selector and the empty message No credit activity yet.
Credit history has its own Activity type filter. This example has no credit activity; an empty selection is distinct from an error.

A credit balance and a spending limit answer different questions. The Spend controls card holds your monthly budget cap, budget alerts and per-worker limits; see Spending Caps and Payment Methods.

When a number is missing or unexpected

A loading indicator or an error is not a zero balance. The balance, usage and history sections load separately, so one can report an error while another still shows information. Reload the page and check the affected section again. No credit activity yet. means the current activity selection returned no rows.

If the discrepancy remains, collect the organization, the time you checked, the selected time window and activity type, and the relevant credit-history dates and amounts. Include the payment reference when a purchase is involved. Share those details through Backbuild Helpdesk; leave passwords, authentication codes and payment-card details out of the report.

For publishers: customer usage

An eligible publisher's owner or administrator can also see Customer usage (this period) when customer usage is available. It lists aggregate counts and a per-customer breakdown. These counts are separate from the credit balance and the Billable usage total. See SaaS Builder for managing your product.

Questions you may have

Where do I find what remains, rather than what I spent?
Read Credits remaining in Credits & storage. Billable usage shows consumption over the selected time window.

Why does changing the time window leave my balance unchanged?
That selector filters Billable usage. The balance is a separate reading, and Credit history has its own Activity type filter.

Does an empty history mean my purchase failed?
An empty selection is not a payment-status check. Confirm the organization, restore All activity, and check the payment result before drawing that conclusion.

Can I use the displayed balance as my spending limit?
Read the balance as available credits. Review your organization's configured controls separately in Spending Caps and Payment Methods.